Return & Exchanges

At LEBAS, we are committed to ensuring that your experience with us is nothing short of exceptional. Please review our updated returns and exchanges policy:

Eligibility for Returns:

• Returns are only accepted if the product received does not match the item that was ordered. If there is a discrepancy in size, color, style, or any other feature that does not align with your order, please contact us within 7 days of receiving your product.

Return Conditions:

• Product Condition: The returned item must be in its unused and original condition. It must be in its original packaging, with all tags and booklets still attached.
• Return Process: To initiate a return, please reach out to our customer service team with your order details and clear photos showing the product received.

Non-Returnable Items:

• Items that have been used, damaged, or altered in any way will not be accepted for return.
• Sale items and promotional products are non-refundable and cannot be returned.

Return Charges:

• Return shipping costs are not applicable if the product received does not match the original order. However, customers will be responsible for return shipping charges if the product was delivered correctly as per the original order.

How to Return:

1. Contact Us: Notify us within 7 days of receiving the wrong product.
2. Return Process: We will guide you through the return process and provide the necessary details.
3. Refund or Exchange: Once the product is returned and inspected, we will issue a full refund or exchange for the correct item, depending on availability.